Shipping Policy

Thank you for shopping with Ds Hair! We are committed to getting your orders to you as safely and efficiently as possible. Please review our shipping guidelines, rates, and liabilities below.

1. Third-Party Shipping & Liability Disclaimer

We partner with reliable, independent third-party shipping companies to deliver orders across South Africa and the wider Southern African region.

Important Notice: Once your package is handed over to the shipping company, Ds Hair is not liable or responsible for the transit timelines, delivery delays, missing packages, or any actions and operational disruptions caused by the courier company. Estimated delivery windows are provided by the couriers as a guideline only and are not guaranteed.

2. Order Processing Times

• All orders are processed within 3 - 5 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a notification when your order has officially shipped or is ready for collection.

• Please note: High-volume periods, sales, or public holidays may cause slight delays in processing times.

3. Local Pickup (Krugersdorp)

Skip the shipping fees entirely with free local pickup at our salon.

• How to select: Choose Local Pickup at checkout.

• Ready time: Your order will be prepared and ready for collection within 2 to 3 business days.

• Notification: We will send you an email as soon as your order is ready. Please bring your order confirmation email with you.

• Collection Location: 2 Leeu Street, Rant En Dal, Krugersdorp, Gauteng, 1739

4. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed dynamically at checkout based on your destination.

Domestic Shipping (South Africa)

• Gauteng Regional: Estimated 1–3 business days.

• Rest of South Africa: Estimated 3–5 business days.

• Outlying/Regional Areas: May require an additional 1–2 business days.

Southern Africa Shipping

We offer shipping to select areas across Southern Africa. Shipping fees and estimated transit times will be calculated at checkout based on the specific delivery zone.

5. P.O. Boxes & Delivery Addresses

Our courier partners require a physical street address for all deliveries to ensure successful hand-off. We cannot ship to P.O. Boxes. Please ensure your delivery address is accurate, as we cannot redirect packages once they have left our facility.

6. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us including a tracking number and a link to the courier's tracking portal. Please allow up to 24 hours for the tracking information to activate.

If your package has not arrived within the estimated window provided by the courier, it is recommended to call the courier or an update. If you are not able to receive an update from the courier company, please contact us at dalia@dshair.co.za with your name and order number, and we will do our best to help you trace it with the shipping company.

7. Damages and Issues

We take immense care to package our hair hardware and care products securely. If your order arrives damaged, please email us immediately at dalia@dshair.co.za with your order number and clear photos of the packaging and the item’s condition. We evaluate these situations on a case-by-case basis to help find a satisfactory resolution.