Refund policy

Thank you for shopping with us! Please review our Return and Refund Policy carefully before making a purchase.

To maintain the highest standards of hygiene and product integrity, we apply different return rules depending on the type of product purchased:

  • Eligible for Return: Electrical and styling hardware (e.g., hair dryers, flat irons, curling tongs, and styling brushes).

  • Strictly Non-Returnable: Hair care, liquid, and consumable products (e.g., shampoos, conditioners, hair treatments, masks, oils, serums, and styling sprays).

1. Hardware Returns (Hair Dryers, Irons & Brushes)

We offer a 7-day return policy on hardware products. You have 7 days from the date you receive your hardware item to request a return.

To be eligible for a return, your hardware item must be:

  • In the exact same condition that you received it.

  • Unused and unworn.

  • In its original packaging with all tags, manuals, and accessories intact.

  • Accompanied by the original receipt or proof of purchase.

How to Start a Hardware Return:

  1. Contact us at dalia@dshair.co.za to request a return.

  2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

  3. Ship your item to our physical address:

    2 Leeu Street, Rant En Dal, Krugersdorp, Gauteng, 1739

Please Note: Items sent back to us without first requesting a return will not be accepted.

2. Non-Returnable Items & Exceptions

Due to hygiene, health, and safety reasons, we cannot accept returns or offer refunds/exchanges on the following items:

  • Hair Care Products: Shampoos, conditioners, treatments, hair masks, oils, serums, chemical treatments, and styling products.

  • Sale Items & Gift Cards: All promotional, sale, or clearance items, as well as gift cards, are final sale.

3. Damages and Issues (Defective Items)

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at dalia@dshair.co.za so we can evaluate the issue and make it right.

4. Exchanges

The fastest way to ensure you get what you want is to return the eligible hardware item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your returned hardware item, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at dalia@dshair.co.za.